Legal
Make a complaint
If you are not happy with our service, we want to know. We treat every complaint seriously and in confidence, and a complaint never affects your application or how we treat you.
Last updated: 2026-10-14
How to complain
Write to us on WhatsApp: +972 54 819 0312, or by email: admissions@royal-academia.com.
Tell us the student's name, what happened and when, and what you would like us to do.
What happens next
We confirm we have received it within 2 working days.
Omar Amer, the founder of Royal Academia, reviews it himself.
We send you a written answer within 14 days, with what we found and what we will do.
If it is not resolved
You can contact the university or school involved directly.
In Israel you can also contact the Consumer Protection and Fair Trade Authority.
The standards we follow
We follow the National Code of Ethical Practice for UK Education Agents, and we suggest every family reads the student guide to choosing an education agent. Both links are at the bottom of this page.
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